Frequently Asked Questions
What do you do?
We listen, helping you unload whatever burden you have been carrying, that you can't share with family, friends, or coworkers. It is a cathartic experience.
Why should I talk to you instead of a therapist?
Therapists are great and handle things outside our scope. Therapists help with life change. But sometimes, you need less than a therapist.
Are you different from a life coach?
Yes! A life coach is trying to help you get a new life direction. We're here to help listen to where you are. You must ask us if you wish for our advice.
Are you LGBTQ+ friendly?
Yes, both friendly and knowledgeable.
How should I choose whether phone, zoom or chat is best for me?
When you imagine each one, which makes you feel most comfortable? We recommend you pick that one.
What if I need to cancel?
We ask that you please do so 24 hours in advance. We get that life happens, and we don't always get to control life emergencies. Please email us for any special circumstances and have reasonable expectations.
Can I extend my session if it turns out not to be enough time?
No. We may have another session scheduled, so we can't extend a call even if you request it. Please make sure you schedule for the time you will need. We will give you the full allotted time, but not more.
Who initiates and ends the call/chat/zoom?
We do. This is how we successfully manage our time and help as many people as possible.
I'm not 18 yet, can I use your service?
No. assure us must be 18, and when you sign our user agreement, you assure us you are. We will end any call immediately if we discover we are speaking with a minor. The legalities of minors are too complex for us to be able to help. We recommend talking to a school counselor, a friend's parent, or a therapist if you are under age 18. (Sorry! It does get better!)
How can I redeem a Pay It Forward slot?
Use our contact form to request a Pay It Forward slot. We will email you a code to schedule.
How can I purchase a Pay It Forward slot?
So glad you asked! Simply click Pay it forward" and indicate which type of listening session (15, 30, or 45) and how many you'd like to purchase. You can use the plus and minus to add or subtract the number of sessions.
How do you determine who can redeem a Pay It Forward slot?
We use the honor system. We trust that you understand a kind person has offered a gift and you will use it wisely.
What exactly is catharsis?
The dictionary definition is "the process of releasing and thereby providing relief from, strong or repressed emotions". If you think of how, after sharing something with another person, you suddenly feel a weight off your shoulders, even if nothing else changed, that is the feeling catharsis gives you.