Legal Information

The following documents explain the terms, policies, and agreements related to HOLD's services and website. 

Table of Contents

• Website Terms of Use & Privacy Policy
• Listening Services Agreement
• Scheduling, Cancellation & Refund Policy

 

Website Terms of Use & Privacy Policy

Introduction

Welcome to HOLD Hearing Out Life Drama, LLC ("HOLD," "we," "our," or "us").

These Website Terms of Use & Privacy Policy ("Terms") govern your access to and use of the HOLD website located at www.hearingoutlifedrama.com ("Website"), including any information, resources, downloads, products, services, forms, communications, or other content made available through the Website.

By accessing or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use this Website.

These Terms apply only to your use of the Website. Listening services are governed separately by the Listening Services Agreement and the Scheduling, Cancellation & Refund Policy, which clients accept during the appointment booking process. 

Acceptance of Terms

By accessing, browsing, or using this Website, you agree to comply with these Terms, all applicable laws, and all applicable regulations.

You also agree that you are responsible for complying with any local laws applicable to your use of this Website.

If you do not agree to these Terms, you must discontinue use of the Website immediately.

Permitted Use

HOLD grants you a limited, revocable, non-exclusive, non-transferable license to access and use this Website for your personal, non-commercial use.

You may use this Website to:

• Learn about HOLD and its services
• Read articles and educational materials
• Download resources made available for personal use
• Purchase products or services
• Contact HOLD
• Register for courses, events, or appointments

This license does not transfer ownership of any Website content.

Prohibited Use

You agree that you will not:

• Use the Website for any unlawful purpose.
• Violate any applicable law or regulation.
• Attempt to gain unauthorized access to the Website, servers, or connected systems.
• Introduce viruses, malware, malicious code, or other harmful technology.
• Interfere with or disrupt the operation or security of the Website.
• Copy, reproduce, distribute, modify, republish, sell, license, or exploit Website content without prior written permission.
• Use automated tools including bots, spiders, crawlers, scrapers, or similar technology to collect information from the Website without written authorization.
• Misrepresent your identity or impersonate another individual or organization.
• Attempt to circumvent security features or access restricted portions of the Website.

Violation of these Terms may result in suspension or termination of access to the Website.

Intellectual Property

Unless otherwise stated, all content available on this Website is owned by or licensed to HOLD Hearing Out Life Drama, LLC and is protected by applicable United States copyright, trademark, and intellectual property laws.

This includes, but is not limited to:

• The HOLD name
• Logos
• Branding
• Website design
• Text
• Graphics
• Images
• Videos
• Audio recordings
• Blog articles
• Podcasts
• Downloadable resources
• Courses
• Worksheets
• Guides
• PDFs
• Educational materials

Nothing contained on this Website grants any license or right to use HOLD's intellectual property without prior written permission.

You may not copy, reproduce, modify, distribute, publish, create derivative works from, publicly display, or commercially exploit any Website content without HOLD's prior written consent.

User Communications

If you contact HOLD through the Website, email, contact forms, or other communication methods provided on the Website, you agree that the information you provide is accurate and complete.

Communicating with HOLD does not create any professional, fiduciary, therapeutic, legal, medical, or other licensed professional relationship.

Information submitted through contact forms or inquiries will be used to respond to your request and administer requested services in accordance with this Privacy Policy.

Separate Client Agreements

Individuals who purchase or participate in listening services are also subject to the following agreements:

• Listening Services Agreement
• Scheduling, Cancellation & Refund Policy

Those agreements govern the professional listening relationship and apply in addition to these Website Terms.

Privacy Policy

HOLD respects your privacy and is committed to protecting the personal information you choose to share with us.

Information We Collect

Depending upon how you interact with the Website, we may collect information including:

• Name
• Email address
• Telephone number
• Mailing address
• Payment information (processed through third-party payment providers)
• Appointment requests
• Messages submitted through contact forms
• Course registrations
• Purchase history
• IP address
• Browser type
• Device information
• Website usage information
• Cookie data

Providing personal information is voluntary; however, certain Website features or services may not be available without it.

How We Use Your Information

We may use your information to:

• Respond to inquiries
• Schedule appointments
• Deliver purchased products or services
• Process payments
• Provide customer support
• Send appointment confirmations
• Deliver requested downloads
• Improve the Website
• Improve our services
• Communicate important service updates
• Meet legal or regulatory obligations
• Protect the security and integrity of the Website

Sharing Information

HOLD does not sell or rent your personal information.

We may share information only when reasonably necessary to:

• Process payments
• Schedule appointments
• Deliver requested services
• Operate the Website
• Comply with legal obligations
• Protect the rights, safety, or property of HOLD or others

Third-party service providers may include payment processors, scheduling platforms, email service providers, website hosting providers, analytics providers, and other vendors that assist in operating the Website and delivering services.

These providers maintain their own privacy practices governing the information they collect and process.

Cookies

Our Website uses cookies and similar technologies to improve your browsing experience, understand how visitors use the Website, and help us improve our content and services.

Cookies may collect information such as:

• Browser type
• Device information
• Pages visited
• Time spent on the Website
• Referring websites
• General geographic location
• Other website usage information

You may manage your cookie preferences through the CookieScript cookie consent tool available on the Website. You may also adjust your browser settings to control or disable cookies at any time. Please note that disabling certain cookies may affect the functionality of portions of the Website. 

SMS Communications

If you choose to receive text messages from HOLD by providing your mobile phone number and opting in, you agree to receive service-related text messages.

These messages may include:

• Appointment confirmations
• Appointment reminders
• Scheduling updates
• Responses to inquiries
• Service-related follow-up communications

Message Frequency: Varies.

Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP to any message.

For assistance, reply HELP or contact us at:

[email protected] or 775-276-5500.

We do not sell or share mobile opt-in information with third parties for marketing purposes.

Third-Party Services

The Website may use or link to third-party products and services, including scheduling platforms, payment processors, video conferencing platforms, analytics providers, email providers, social media platforms, and other business tools.

Your use of those services is governed by the terms and privacy policies of the applicable third party.

HOLD is not responsible for the privacy practices, security, availability, or content of third-party websites or services.

Links to Other Websites

This Website may contain links to websites operated by third parties.

These links are provided solely as a convenience.

HOLD does not control, endorse, or assume responsibility for the content, accuracy, privacy practices, products, services, or availability of any third-party website.

Accessing third-party websites is at your own risk.

Educational Content Disclaimer

The information provided on this Website is intended for general educational and informational purposes only.

Nothing on this Website should be interpreted as therapy, counseling, coaching, legal advice, medical advice, financial advice, or any other licensed professional service.

Your use of the Website does not establish any therapist-client, physician-patient, attorney-client, coaching, fiduciary, or other licensed professional relationship with HOLD.

Information presented on this Website should not be relied upon as a substitute for obtaining advice from an appropriately licensed professional.

Website Availability

While HOLD makes reasonable efforts to maintain the availability and accuracy of the Website, we do not guarantee that the Website will always be available, uninterrupted, secure, or error-free.

The Website may be modified, suspended, or discontinued at any time without prior notice.

HOLD shall not be liable for any interruption, delay, or unavailability of the Website.

Disclaimer of Warranties

The Website and all content provided through the Website are provided on an "AS IS" and "AS AVAILABLE" basis.

To the fullest extent permitted by law, HOLD disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, availability, and reliability.

Your use of the Website is entirely at your own risk.

Limitation of Liability

To the fullest extent permitted by applicable law, HOLD shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages arising from or relating to your use of, inability to use, or reliance upon this Website or any content, products, or services made available through it.

This limitation applies regardless of the legal theory asserted, including contract, negligence, tort, strict liability, or otherwise, even if HOLD has been advised of the possibility of such damages.

If a court of competent jurisdiction determines that HOLD is legally liable despite the limitations contained in these Terms, HOLD's total cumulative liability shall not exceed the amount paid by you, if any, for the specific product or service giving rise to the claim.

Indemnification

You agree to defend, indemnify, and hold harmless HOLD Hearing Out Life Drama, LLC, together with its owners, members, managers, officers, directors, employees, independent contractors, agents, affiliates, successors, and assigns, from and against any claims, liabilities, damages, losses, costs, expenses, and reasonable attorneys' fees arising from:

• Your violation of these Terms;
• Your misuse of the Website;
• Your violation of any law or the rights of another person; or
• Any information you submit through the Website.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Nevada, without regard to its conflict of law principles.

Any legal action arising from or relating to these Terms or the use of the Website shall be brought exclusively in the state or federal courts located in Nevada, and you consent to the jurisdiction of those courts.

Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

No Waiver

Failure by HOLD to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

Changes to These Terms

HOLD may update these Terms from time to time to reflect changes in our Website, services, business practices, or legal requirements.

Updated Terms become effective immediately upon being posted on the Website unless otherwise stated.

Your continued use of the Website after revised Terms are posted constitutes your acceptance of those changes.

Entire Agreement

These Terms constitute the entire agreement regarding your use of the Website and supersede all prior or contemporaneous understandings relating to Website use.

Where applicable, separate agreements—including the Listening Services Agreement and the Scheduling, Cancellation & Refund Policy—govern the purchase and participation in listening services.

Contact Information

If you have questions regarding these Website Terms of Use & Privacy Policy, please contact:

HOLD Hearing Out Life Drama, LLC
Website: www.hearingoutlifedrama.com
Email: [email protected]

Listening Services Agreement

Introduction

Thank you for choosing HOLD Hearing Out Life Drama, LLC ("HOLD").

This Agreement governs every listening session whether booked through the HOLD website, Kajabi, Fiverr, referral partners, or another approved platform.

By booking, paying for, or participating in a listening session, you acknowledge that you have read, understood, and agree to these terms. These terms govern the relationship between you and HOLD and are intended to provide clarity regarding the services offered.

Definitions

Throughout this Agreement:

• "HOLD," "we," "our," or "us" means HOLD Hearing Out Life Drama, LLC, together with its owners, members, managers, officers, directors, employees, independent contractors, agents, volunteers, affiliates, and any individual providing listening services on HOLD's behalf. 
• "Client" means any individual who books, purchases, or participates in a listening session.
• "Session" means any listening appointment provided by HOLD by telephone, video, audio, messaging, or another approved platform. 

Eligibility

Listening services are available only to individuals who are at least eighteen (18) years of age. By booking or participating in a session, you represent that you are at least 18 years old and legally able to enter into this Agreement.

Nature of the Service

HOLD provides professional listening services intended to offer a confidential space where clients can speak openly, organize their thoughts, process experiences, and feel heard.

Professional listening is built on expert active listening skills. The purpose of a session is not to solve problems for you, but to provide a space where you can think aloud, explore your experiences, and gain greater clarity through being fully heard.

Participation is voluntary. Clients remain solely responsible for their own thoughts, decisions, actions, relationships, health care, legal matters, financial decisions, and any outcomes that may result from those decisions. Listening sessions are intended to provide a supportive space for reflection and are not intended to direct, influence, or determine a client's decisions. 

No specific emotional outcome is promised or guaranteed.

What This Service Is Not

Professional listening is not therapy, counseling, coaching, crisis intervention, legal advice, financial advice, or medical advice. No diagnosis or treatment is provided.

Participation in a listening session does not establish a therapist-client, physician-patient, attorney-client, fiduciary, coaching, or any other licensed professional relationship.

Clients should not rely upon any statement, question, observation, silence, reflection, or discussion occurring during a listening session as legal, medical, psychological, financial, business, or other professional advice. 

Confidentiality

HOLD will maintain the confidentiality of information shared during listening sessions. Confidential information may be disclosed only when required by applicable law, court order, subpoena, or governmental authority, or when HOLD reasonably believes disclosure is necessary to protect the safety of any person, comply with legal obligations, investigate fraud or misuse of the service, defend legal claims, or otherwise protect HOLD's legal rights. 

HOLD will not disclose information to family members, employers, referral partners, or other third parties without your permission except as required by law. 

Emergencies

HOLD is not an emergency or crisis service.

If you are experiencing an emergency or are at immediate risk of harming yourself or others, call 911 or your local emergency services immediately.

Professional Conduct

Clients agree to behave respectfully throughout every session.

The following behaviors are prohibited:

• Sexual comments or propositions
• Masturbation, nudity, or sexually explicit conduct
• Harassment or intimidation
• Threats or abusive language
• Hate speech or discriminatory conduct
• Illegal activity
• Appearing so impaired that meaningful participation is not possible
• Repeated violations of professional boundaries

If any of these behaviors occur, HOLD may immediately terminate the session without refund and may refuse future service.

Recording

To protect the privacy of everyone involved, HOLD does not record listening sessions, and Clients may not audio record, video record, photograph, screenshot, screen record, livestream, transcribe, or otherwise capture or reproduce any portion of a listening session by any means. 

Scheduling

Appointments begin and end at the scheduled time.

Clients arriving late will receive the remaining portion of their scheduled appointment.

Missed appointments are considered completed appointments unless otherwise stated in the published cancellation policy.

Technology

Telephone and video sessions rely on third-party technology.

If a technical interruption occurs, both parties will make reasonable efforts to reconnect.

If reconnection cannot be established within a reasonable period, HOLD will determine whether any remaining session time will be rescheduled.

Right to End or Refuse Service

HOLD may end a session immediately if:

• This Agreement is violated.
• The interaction becomes unsafe or inappropriate.
• The requested services fall outside the scope of professional listening.
• Continuing the session would be inconsistent with HOLD's professional standards.

HOLD reserves the right to suspend, terminate, or refuse services at any time, with or without prior notice, whenever HOLD determines, in its sole discretion, that continuing services would be inappropriate, unsafe, outside the scope of professional listening, or otherwise inconsistent with HOLD's professional standards or business operations. 

Fees and Refunds

Fees are due according to the booking platform used.

No refund will be issued for sessions terminated because of client misconduct or violation of this Agreement.

Limitation of Liability

Clients acknowledge that participation in listening services is voluntary and that they remain solely responsible for all personal decisions, actions, relationships, and outcomes before, during, and after participation.

To the fullest extent permitted by applicable law, HOLD shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages arising out of or relating to participation in listening services, including, but not limited to, any decisions, actions, or omissions by the Client before, during, or after participation in those services.

If a court of competent jurisdiction determines that HOLD is legally liable despite the limitations contained in this Agreement, HOLD's total cumulative liability shall not exceed the amount actually paid by the Client for the specific listening session giving rise to the claim.

Indemnification

Client agrees to defend, indemnify, and hold harmless HOLD from and against any claims, liabilities, damages, losses, costs, and reasonable attorneys' fees arising from the Client's violation of this Agreement, misuse of the services, unlawful conduct, or actions taken by the Client following participation in listening services.

Intellectual Property

Any written materials, worksheets, guides, logos, branding, or other materials provided by HOLD remain the intellectual property of HOLD unless otherwise stated in writing.

Communication

HOLD may communicate by email or SMS for scheduling, reminders, and service-related communication.

Additional privacy practices are described in HOLD's Privacy Policy.

Force Majeure

Neither party shall be liable for delays or failures caused by events beyond reasonable control, including internet outages, power failures, severe weather, natural disasters, or other unforeseen events.

Governing Law and Venue

This Agreement shall be governed by and interpreted under the laws of the State of Nevada, without regard to conflict of law principles.

Any legal action or proceeding arising from or relating to this Agreement shall be brought exclusively in the state or federal courts located in Nevada, and the Client consents to the personal jurisdiction of those courts.

Severability

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

No Waiver

HOLD's failure to enforce any provision of this Agreement shall not constitute a waiver of that provision or any other provision.

Entire Agreement

This Agreement constitutes the entire agreement between the Client and HOLD regarding listening services and supersedes prior discussions relating to those services.

Changes to the Agreement

HOLD may update this Agreement from time to time. The version in effect at the time a listening session is booked or purchased shall govern that session unless otherwise required by law.

Acceptance

By booking, purchasing, paying for, or participating in a listening session, the Client acknowledges that they have read, understood, and agree to be bound by this Agreement.

Scheduling, Cancellation & Refund Policy

Thank you for choosing HOLD. We value your time and ask that you respect the scheduled appointment time reserved specifically for you.

Scheduling

Appointments are available by advance booking through approved scheduling platforms. Payment is due at the time of booking unless otherwise stated.

Cancellations

If you need to cancel your appointment, please do so at least 24 hours before your scheduled appointment time.

We understand that emergencies and unexpected situations happen. If you need to cancel with less than 24 hours' notice, please contact us as soon as possible to discuss your situation. Exceptions may be made at HOLD's sole discretion.

Rescheduling

Appointments canceled with at least 24 hours' notice may be rescheduled based on availability.

Requests to reschedule made with less than 24 hours' notice may be approved at HOLD's discretion.

Late Arrivals

Appointments begin and end at the scheduled time.

If you arrive late, your session will still end at the originally scheduled time to avoid impacting other clients. The unused portion of your appointment will not be refunded or added to another session.

No-Shows

If you miss your appointment without prior notice, the appointment will be considered completed and no refund will be issued.

Extending a Session

Listening sessions cannot be extended beyond the scheduled appointment time because additional appointments may already be scheduled.

If you believe you may need additional time, please book a longer appointment when scheduling.

Refunds

Refund requests will be considered on a case-by-case basis in accordance with this policy. 

Refunds will not be provided for:

• Missed appointments (no-shows)
• Sessions shortened because of a late arrival
• Sessions terminated due to violation of the Listening Services Agreement
• Completed listening sessions

If HOLD is unable to provide the scheduled service due to circumstances within HOLD's control, you may be offered a rescheduled appointment or an appropriate refund.

Questions

If you have questions about this policy, please contact HOLD before booking your appointment.